Privacy & Legal
Privacy & Policy
PT Mebiso Ekosistem Raih Kesuksesan (“JasaMerek.com”) operates the website jasamerek.com and related services (collectively, the “Services”). We are committed to protecting your personal data in accordance with applicable laws, including Indonesia’s Personal Data Protection Law (UU PDP No. 27 of 2022) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Data Controller
PT Mebiso Ekosistem Raih Kesuksesan
Address : Komplek Ruko Surya Inti Permata Blok C17-19,
Jl. Jemur Andayani No. 50, Surabaya, East Java 60237, Indonesia
Email : konsultan@jasamerek.com
2. Personal Data We Collect
- Identity and contact data (name, email, phone number, address, National ID card /identity documents, signature, and other supporting documents required for trademark filings)
- Business and trademark-related data (brand names, logos, class preferences, application details, and related documents)
- Account and transaction data (login credentials if any, payment information processed via third-party gateways)
- Technical and usage data (IP address, browser type, device information, pages visited, referral source)
- Communications data (messages, consultation requests via website forms or WhatsApp, support tickets)
- Cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Data
We process personal data to:
- Provide trademark registration, renewal, amendment, assignment, opposition, and related intellectual property services
- Process applications and communicate with the Directorate General of Intellectual Property (DJKI)
- Manage service requests, process payments, and fulfill contracts
- Send service notifications, status updates, and (with consent) marketing communications
- Analyze usage, improve our services and platform, ensure security, and comply with legal obligations
Legal bases (where GDPR applies): performance of a contract, legitimate interests, consent, and legal obligation.
4. Sharing of Data
We may share data with:
- Government authorities (e.g., Directorate General of Intellectual Property / Ministry of Law and Human Rights) as required for trademark services
- Service providers (hosting, payment processors, email/SMS, analytics) under data processing agreements
- Professional advisors and, where necessary, legal authorities
We do not sell your personal data.
5. International Transfers
Data is primarily processed in Indonesia. If transferred outside Indonesia (or the EEA), we use appropriate safeguards such as standard contractual clauses or other legally recognized mechanisms.
6. Data Retention
We retain personal data only as long as necessary for the purposes stated, to comply with legal obligations, or to resolve disputes. Trademark-related records may be kept longer as required by Indonesian IP law.
7. Your Rights
You have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as to withdraw your consent, in accordance with applicable laws. To exercise these rights, please contact us at the email listed above.
8. Security
We implement appropriate technical and organizational measures to protect your data. No method of transmission or storage is 100% secure.
9. Children’s Privacy
Our Services are not directed at children under 18. We do not knowingly collect data from minors.
10. Changes
We may update this Policy. Material changes will be notified via the website or email.
Cookie Policy
This Cookie Policy explains how PT Mebiso Ekosistem Raih Kesuksesan (“JasaMerek.com”, “we”) uses cookies and similar technologies on mebiso.com, jasamerek.com, and related Services.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function, remember preferences, and provide insights.
Types of Cookies We Use
- Strictly Necessary Cookies
Essential for the website to function (e.g., session management, security, load balancing). These do not require consent.
- Performance / Analytics Cookies
Help us understand how visitors use the site (e.g., Google Analytics or similar) so we can improve performance and user experience.
- Functional Cookies
Remember your preferences (language, login status, settings).
- Marketing / Targeting Cookies (if used)
May be used for relevant advertising or remarketing, only with your consent.
Third-Party Cookies
We may allow trusted third parties (analytics, payment, chat, advertising partners) to place cookies. These are subject to the third parties’ own policies.
How to Manage Cookies
You can control cookies through:
- Our cookie consent banner (accept, reject non-essential, or customize preferences)
- Your browser settings (block or delete cookies)
- Industry opt-out tools where available
Note: Blocking strictly necessary cookies may affect core functionality of the Services.
Updates
We may update this Cookie Policy. Changes will be posted on this page.
For more information about how we process personal data, see our Privacy Policy.
Contact: konsultan@jasamerek.com
Legal Disclaimer
The information and services provided on mebiso.com and jasamerek.com (the “Website” and “Services”) by PT Mebiso Ekosistem Raih Kesuksesan are for general informational and service purposes only.
1. No Legal Advice
Content on the Website, including AI-generated trademark search results, success probability estimates, monitoring reports, articles, and recommendations, does not constitute legal advice, formal legal opinion, or a guarantee of trademark registration success. Trademark registration outcomes depend on official examination by the Directorate General of Intellectual Property (DJKI) and applicable Indonesian law.
2. AI Technology Limitation
Our AI tools provide estimates and detections based on available data and algorithms. Results are indicative only and may not be exhaustive or 100% accurate. Users should not rely solely on AI outputs for critical business or legal decisions.
3. No Warranty
Services are provided “as is” and “as available”. We make no warranties, express or implied, regarding accuracy, completeness, reliability, or fitness for a particular purpose.
4. Limitation of Liability
To the maximum extent permitted by law, PT Mebiso Ekosistem Raih Kesuksesan and its affiliates, officers, and employees shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from use of the Website or Services, including but not limited to lost profits, business interruption, or trademark-related losses.
5. Third-Party Content & Links
The Website may contain links to third-party sites or government resources (e.g., DJKI). We are not responsible for their content or practices.
6. Professional Services
When you engage our trademark registration or protection services, the specific terms of service, engagement agreement, and applicable Indonesian regulations govern the relationship. Official filings are submitted to the competent authorities under your instructions and responsibility.
7. Governing Law
This Disclaimer is governed by the laws of the Republic of Indonesia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Surabaya, Indonesia, unless otherwise required by mandatory law.
By using the Website and Services, you acknowledge that you have read and understood this Disclaimer.
GDPR and International Data Protection
Where the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies to our processing of personal data, PT Mebiso Ekosistem Raih Kesuksesan (“JasaMerek.com”) will process personal data in accordance with applicable GDPR requirements.
1. Scope
The GDPR may apply where we process personal data in connection with offering our services to individuals located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, or where applicable law otherwise requires compliance with the GDPR or equivalent data protection requirements.
Where the GDPR does not apply, we process personal data in accordance with applicable Indonesian data protection laws and other applicable privacy regulations.
2. Data Controller
PT Mebiso Ekosistem Raih Kesuksesan
Komplek Ruko Surya Inti Permata Blok C17-19
Jl. Jemur Andayani No. 50, Surabaya, East Java 60237, Indonesia
Email: konsultan@jasamerek.com
JasaMerek.com does not currently have a designated representative in the European Union. Where applicable law requires us to appoint an EU representative, we will take the necessary steps to comply with such requirement.
3. Legal Bases for Processing
Where the GDPR applies, we process personal data on one or more of the following legal bases:
- Performance of a contract or taking steps at the request of the data subject before entering into a contract;
- Compliance with legal obligations;
- Our legitimate interests, where such interests are not overridden by the rights and freedoms of the data subject; and
- Consent, where consent is required or relied upon under applicable law.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
4. Your Data Protection Rights
Where the GDPR applies, you may have the following rights, subject to applicable legal conditions and limitations:
- Right to access your personal data;
- Right to rectification of inaccurate or incomplete personal data;
- Right to erasure of your personal data;
- Right to restriction of processing;
- Right to data portability;
- Right to object to certain processing, including processing based on legitimate interests and, where applicable, direct marketing;
- Right to withdraw consent where processing is based on consent; and
- Right not to be subject to a decision based solely on automated processing, including profiling, where applicable.
You may exercise your rights by contacting us at konsultan@jasamerek.com.
5. International Data Transfers
Your personal data may be processed or stored in Indonesia and other countries where our service providers operate.
Where the GDPR applies and personal data is transferred outside the European Economic Area, we will implement an appropriate transfer mechanism required under applicable data protection law, such as an adequacy decision, Standard Contractual Clauses, or another legally recognized safeguard, where applicable.
6. Data Retention
We retain personal data only for as long as reasonably necessary to fulfil the purposes described in our Privacy Policy, provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type and purpose of the data.
7. Automated Processing and AI
Where our services use artificial intelligence or other automated processing technologies, the resulting information may be used to provide analysis, recommendations, or other service features.
Such processing does not necessarily constitute solely automated decision-making within the meaning of Article 22 of the GDPR. Where applicable, we will provide information and safeguards required by applicable data protection law.
AI-generated results may contain inaccuracies or omissions and should not be relied upon as the sole basis for legal or business decisions.
8. Complaints
If you have concerns about how we process your personal data, you may contact us at konsultan@jasamerek.com so that we can investigate and address your concern.
Where the GDPR applies, you may also have the right to lodge a complaint with a competent data protection supervisory authority.
9. Further Information
For further information about the personal data we collect, how we use it, our data retention practices, security measures, third-party service providers, cookies, and your privacy rights, please refer to our Privacy Policy and Cookie Policy.